1. Introduction
1.1 We understand that the privacy of your personal details, and
the security of your transactions with us, is of paramount
importance to you. Mick Motors has therefore adopted data protection
policies with respect to your privacy and security. Mick Motors’
Privacy Policy sets out the rules we will abide by when dealing with
personal information we collect from individuals in the course of
our business. We have based our policy upon the Internet Industry of
Australia's (IIA) draft Privacy Code of Practice, which adopts
internationally recognised Privacy protection standards (such as the
'Safe Harbour' principles required by most European countries). The
IIA Code also covers the requirements of the new Australian Privacy
legislation.
1.2 Should you wish to contact us in
relation to Privacy, please email us at admin@mickmotors.com.au
1.3
We may make alterations or additions to this policy from time to
time. Should we do so, we will update the policy on our web site. We
require that all our customers agree to abide by our Privacy Policy
as part of our terms of trade. This policy also applies to users of
our web site who are not customers of Mick Motors.
1.4
Please note that we cannot and do not assume any responsibility for
the privacy or security practices of any other web sites which you
may be able to access through our site, or for our customers' level
of compliance with our code.
2. What Information Do We Collect?
Mick Motors collects different information about you at different
times. There are five broad categories of information that we
collect from you:
2.1 Information we require to supply
our services.
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(a)
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When you first sign up with Mick Motors for our products or services, or when you make an inquiry about
our services, we request information such as your name, address,
telephone number, email, details of your primary and secondary
contacts, and type of business you are in. We may also ask for
your age and gender.
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(b)
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We may also monitor and/or record telephone
conversations with you from time to time in order to train staff
and to improve our service to you.
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2.2 Non personally identifying information.
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(a)
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In addition to the information you specifically
provide above, Mick Motors operates statistics gathering software
on its web site to collect information about the number of
visitors coming to the site. No identifying information is
collected by this software. The software records the IP address
of the visitor only. We use this information to improve our own
technical structure and performance, and to determine which areas
of our web site are most popular.
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(b)
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We also sometimes may use 'cookies'. Cookies are
pieces of information that a web site can transfer to an
individual's computer in order to allow that web site to store
information about user preferences. We use cookies which expire
once the visitor leaves our web site. Cookies are used to collect
session ID's. It is possible to adjust your internet browser to
refuse cookies, but you may find that this reduces the
functionality of this site.
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2.3 Other demographic information.
If you respond
voluntarily to our surveys or other interactive communications, we
collect the responses and use the information to improve the quality
and range of Mick Motors' products and services.
2.4
Personal information stored on a web site hosted by Mantis
Technologies.
Mantis Technologies will have personal
information stored on their servers due to the fact that they host
web sites of other organisations. Any information that is submitted
to or collected by these organisations will be physically located on
an Mantis Technologies and / or a Mantis Technologies server and /
or workstation. This information, whether voluntarily provided or
not, will not be used or released by Mantis Technologies in any
manner, and it will be kept strictly confidential, unless they are
required to release the information by law.
2.5 Personal
information stored on a server by Mick Motors.
Mick Motors will
have personal information stored on their server as part of their
Point of Sale system. This information will only be used to provide
a service as requested by our customer, and it will otherwise be
kept strictly confidential, unless they are required to release the
information by law.
3. How Do We Use Personal Information We Have Collected?
3.1 We collect
and use your personal information to operate our web site and
deliver our services to you. We will use your personal information
to:
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Manage
your requests for products and services, including delivery,
process payments and provide refunds.
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Register
and service your on-line account, including keeping your
information updated and verifying your identity.
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Help
improve our product range and services.
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Offer
sales support.
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Communicate
with your about our products, services and promotions.
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Respond
to your feedback, queries, or concerns.
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Investigate
fraud and loss prevention activities.
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Interact
with investigations as required by law.
3.2 You may stop the delivery of future promotional email from
Mick Motors by following the specific instructions in the email you
receive. These instructions will tell you how to remove your name
from our promotional email list. These instructions will appear at
the BOTTOM of your email. If you experience technical difficulties
with removing yourself from a list, you may email us at
admin@mickmotors.com.au asking to be removed.
3.3 We may
use your personal information to:
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(a)
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contact you in relation to
your order, transactions, shipping, item availability and
backorders;
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(b)
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identify the source of new customers to Mick
Motors;
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(c)
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monitor and address complaints, other feedback,
and to resolve disputes;
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(e)
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in the case of ABNs, to verify your identity;
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(g)
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maintain an account history
of your dealings with us;
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(h)
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monitor your compliance with our 'Terms and
Conditions' Policy and other terms and conditions of supply;
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3.4 We will treat all information we collect from you as
strictly confidential. Mick Motors does not rent or lease its
customer lists to third parties. We will not reveal, disclose, sell,
distribute, rent, licence, share or pass onto any third party any
personal information that you may have provided to us unless we have
your express consent to do so, other than in the circumstances set
out in the next paragraph.
3.5 We will disclose your
personal information, without notice or your consent, only if:
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(a)
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we are required to do so by law or in the good
faith belief that such action is necessary to conform with the
laws, applicable code of conduct or legal process served on us in
relation to our business or web site;
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(b)
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to protect and defend the rights or property of
Mick Motors;
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(c)
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if we consider it necessary to do so in order to
enforce or apply the terms of any of our agreements with you;
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(d)
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if we sell our business or part of it; and
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(e)
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in extreme circumstances, to protect the personal
safety of users of Mick Motors services, its web site, our staff
or the public.
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4. Security
4.1 Mick Motors has ensured the Mantis Technologies have
implemented security features in our database to protect your
personal information from unauthorised access. Mantis Technologies
maintain their servers in a controlled, secured environment. Only
staff who need to have access to your personal information in order
to perform their job function are authorised to access the database.
Constant changes to the internet and technology mean that we cannot
guarantee that data transmission will be 100% secure, or safe from
attack by unauthorised intruders.
5. Other Disclosure By You
5.1 You might provide personal information through your
participation in chat sessions, message boards, email exchanges or
newsgroups accessed via Mick Motors, or another service provided by
Mick Motors. This information is public and immediately available to
anyone who has access to such a site; it is not private. Mick Motors
urges you to enter only information that you are comfortable to
share with the public at large in this public domain. This Privacy
Policy does not apply to such information.
5.2 You should
never reveal your password to third parties. If you lose control of
your password, you may lose control over your personal information
and may be liable for actions taken on your behalf by third parties
using your password and/or personal information. Therefore, if your
password has been compromised for any reason, you should immediately
change it.
6. How To Access & Correct Your Personal Information
6.1 From time to time you may need to update your personal
information. You may do so by phone, mail, email or by logging in to
our website. You may be required to supply your username and
password to authorise the update of information.
6.2 If
you contact us via telephone, you may need to answer a few security
questions before any personal information is revealed or amended.
7. Children's Privacy
Mick Motors does not knowingly collect,
use or market any information to children without seeking parental or
a guardian's consent.
8. Complaints
If you have a complaint about any aspect of our Privacy
procedures, please contact us on admin@mickmotors.com.au. We will
deal promptly with your complaint. If we cannot resolve the complaint
to your satisfaction within a reasonable time, you or we may refer
the complaint to the Privacy Commissioner.